Shipping & Returns Policy

StyliSnugs – Handmade Bedtime Friends

At StyliSnugs, every Bedtime Friend is lovingly handmade and carefully prepared for its journey to a new home.We want your shopping experience to be simple, clear and reassuring. Please read the following information about delivery, collection, returns and refunds.

1. Where We Deliver

StyliSnugs currently accepts orders for delivery within South Africa only.
International shipping is not available at this stage.

2. Local Collection

Customers in Bloemfontein may choose free local collection, where this option is available at checkout.
Collection is strictly by prior arrangement.
Once your order and payment have been confirmed, we will contact you to arrange a suitable collection time and provide the necessary collection details privately.
Please do not arrive for collection without a confirmed appointment.

3. Courier Delivery

For customers who cannot collect locally, we offer courier delivery within South Africa, subject to service availability.
Depending on the destination and available services, delivery may be arranged through a courier collection point or directly to a physical address.
We may use different courier providers to select a suitable delivery service for your order.
The available delivery method and applicable delivery fee will be confirmed before payment.

4. Delivery Charges

Delivery charges are separate from the price of your Bedtime Friend unless otherwise stated.
The applicable delivery charge will be displayed or confirmed before you complete your purchase.
Delivery fees may be adjusted from time to time to reflect changes in courier and transport costs.
Any such changes will not be applied retrospectively to an order already accepted.

5. Order Preparation and Delivery Times

Our Bedtime Friends are completed handmade products offered subject to stock availability.
Once payment has been confirmed, we will prepare your order for collection or dispatch.
We will provide an estimated dispatch or delivery timeframe when your order is confirmed, where possible.
Courier delivery times depend on the destination, service selected and courier operations.
Delays may occasionally occur.
Your rights under applicable South African consumer legislation, including any statutory delivery requirements, remain unaffected.

6. Tracking Your Parcel

Where a courier tracking number or collection notification is available, we will share it with you.
For collection-point deliveries, please follow the courier's collection instructions and collect your parcel within the specified period.
If you experience difficulty locating your parcel, please contact us so we can assist.

7. Packaging and Care

Each Bedtime Friend is carefully packaged to help protect it during transport.
As our products are handmade, slight variations in colour, shape, size and finishing are normal and contribute to their individual character.
If your parcel arrives visibly damaged, please take photographs of the packaging and product, where possible, and contact us promptly.

8. Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged or defective item, please contact us at admin@stylisnugs.co.za with your order number and a description of the problem.
Photographs may help us assess the issue, but we will not unreasonably refuse to consider a valid complaint solely because photographs are unavailable.
We will assess the matter and provide an appropriate remedy in accordance with applicable South African consumer protection laws.
Where the law requires us to cover reasonable return costs for defective or non-conforming goods, those costs will not be passed on to you.

9. Returns and Change of Mind

We understand that circumstances can change.
Because orders are placed online, certain purchases may qualify for a statutory cooling-off period under the Electronic Communications and Transactions Act, where applicable. Where that right applies, customers may cancel within seven days after receiving the goods, subject to the conditions and permitted charges set out in the law.
Other return requests will be considered in accordance with applicable consumer protection legislation and the circumstances of the purchase.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Nothing in this policy limits any statutory right you may have.

10. Refunds

Where a refund is due, we will arrange it in accordance with applicable South African law.
The amount refunded, any lawful deductions and the applicable refund timeframe will depend on the reason for the return and the relevant statutory requirements.
Refunds will ordinarily be processed through the original payment method where reasonably possible.

11. Uncollected or Undeliverable Parcels

Please ensure that your delivery details and contact information are accurate.
If a parcel cannot be delivered or is not collected from a courier collection point within the required period, please contact us.
We will discuss the available options, including redelivery where possible.
Any additional charges will be assessed in accordance with applicable law and the circumstances of the order.

12. Contact Us

If you have questions about collection, delivery, returns or refunds, please contact:
StyliSnugs
Email: admin@stylisnugs.co.za
Bloemfontein, South Africa
Last updated: 8 October 2026