StyliSnugs - Privacy Policy
Welcome to StyliSnugs, a South African small business creating handmade crochet Bedtime Friends.
We respect your privacy and are committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA) and other applicable laws.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or place an order.
1. Information We Collect
When you shop with StyliSnugs or contact us, we may collect:
Your name and surname.
Your email address and telephone number.
Your billing and delivery addresses.
Details of your orders and purchases.
Messages you send through our contact forms.
Technical information such as your IP address, browser information and cookies, where applicable.
You can shop as a guest without creating a customer account.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders.
Arrange delivery of your Bedtime Friends.
Send order confirmations and delivery updates.
Respond to questions and customer enquiries.
Manage returns, refunds and customer service.
Maintain our website and protect it against fraud.
Meet applicable legal, tax and recordkeeping obligations.
We may also send occasional Woodland news and product updates if you have chosen to receive them.
3. Payments
Online payments are processed through PayFast, our third-party payment service provider. When you make a payment, your payment information is processed according to PayFast's security procedures and privacy practices.
Stylisnugs does not store your complete payment card details.
For more information about how PayFast handles personal information, please visit their Privacy Policy at https://payfast.io/privacy-policy/.
4. Sharing Your Information
We only share your personal information when reasonably necessary to operate our business, including with:
PayFast, to process payments securely.
Courier and delivery services, to deliver your orders.
Website hosting and technical service providers, to maintain and operate our online store.
Relevant authorities, when required by law.
We do not sell your personal information to third parties.
We require service providers handling personal information on our behalf to protect it appropriately.
5. Cookies and Website Technology
Our website uses cookies and similar technologies to help our online store function properly.These may include cookies that:
Remember items in your shopping cart.
Support the checkout and payment process.
Help maintain website security.
Remember certain website preferences.
We may also use optional analytics or marketing cookies in the future.
Where required by law, we will request your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the shopping cart or checkout process.
6. Marketing Communications
From time to time, StyliSnugs may share news about new Bedtime Friends, Woodland stories, gift ideas and special announcements.We will only send you marketing emails where we have an appropriate lawful basis to do so, including your consent where required.
Subscribing to our Woodland updates is entirely optional and is not required to place an order.
You can unsubscribe at any time by following the unsubscribe instructions in our emails or contacting us directly.Type your paragraph here
7. Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to those who reasonably need it to operate StyliSnugs.
We use trusted service providers and take reasonable steps to maintain the security of our website and customer information.Although we take privacy and security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. How Long We Keep Information
We keep your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or to meet applicable legal, tax and accounting requirements.
Order and transaction records may be retained for the periods required by South African law.
When personal information is no longer needed and there is no legal reason to retain it, we will take reasonable steps to securely delete or de-identify it.
9. Your Privacy Rights
Under South Africa's Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information.Subject to applicable law, you may:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or outdated information.
Object to certain uses of your personal information.
Request deletion of information where legally permitted.
Withdraw consent where processing is based on consent.
You may also lodge a complaint with South Africa's Information Regulator.
10. Children's Privacy
Our Bedtime Friends are designed for children, but our online store is intended for adults making purchases.
We do not knowingly collect personal information directly from children through our website.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal requirements.
The latest version will always be available on this page.
12. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
StyliSnugs South Africa
Email: admin@stylisnugs.co.za