FAQ

Here are some of the most common questions we receive, along with helpful answers to guide you.

popular questions

Here are some of the most common questions we receive, along with helpful answers to guide you.

  • All orders are shipped via courier with a delivery time of 3 to 7 business days.
  • Orders placed before 12:00 will be processed and shipped the same day.
  • Orders placed after 12:00 will be processed the following business day.
  • Shipping Charge: R100,00 per order (flat rate).
  • A hassle-free refund within a timeframe of 10 days from the date of purchase.  
  • Products returned within this specified timeframe will be eligible for a refund, provided they are in the same condition and the original price tag is still attached.
  • This excludes any incurred delivery and return costs.
  • Orders over R1 000.00 will be eligible for free shipping.
  • Yes, provided the Care Instructions are closely followed. Refer to Care Instruction Page for more information.
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Delivery & discounts

We occasionally run special promotions or sales, especially around events like Christmas or other seasonal celebrations. Be sure to check in regularly to stay updated on any upcoming offers!

We’re here to help! Feel free to contact us directly and we’ll be happy to assist you.

The best way to stay updated on our latest sales, special offers and new products, is to visit us regularly. That way, you’ll be the first to know when something exciting is happening!

All our shipping is outsourced to trusted courier services. Your order will be delivered directly to your door via courier, and you’ll receive a tracking number as soon as your package has been dispatched so you can follow its journey.

Delivery times vary depending on your location but typically range from 3 to 7 business days.